---
title: How to Reset your Password
description: How to Reset your Password
---

[Skip to content](https://support.changecompanies.net/knowledge/how-to-reset-your-password#main-content)

English

Show submenu for translations

![Logomark\_White\_Round.png\]](https://support.changecompanies.net/hs-fs/hubfs/Internal/Logos/Logomark_White_Round.png?width=40&height=40&name=Logomark_White_Round.png)

- [Main site](https://changecompanies.net/)
- [Support Home](https://support.changecompanies.net/)
- [Shop](https://shop.changecompanies.net/)

Open main navigation

Close main navigation

- [Main site](https://changecompanies.net/)
- [Support Home](https://support.changecompanies.net/)
- [Shop](https://shop.changecompanies.net/)
- English
  
  Show submenu for translations
- [Need Additional Support?](https://go.changecompanies.net/bug-issue)

[Need Additional Support?](https://go.changecompanies.net/bug-issue?hsLang=en)

 Start typing or select a category to begin

- There are no suggestions because the search field is empty.

1. [Help Center](https://support.changecompanies.net/knowledge?hsLang=en)
2. [Technical Support](https://support.changecompanies.net/knowledge/technical-support?hsLang=en)
3. [Fidelity Platform](https://support.changecompanies.net/knowledge/technical-support?hsLang=en#fidelity-platform)

# How to Reset your Password

If your password is not working, or you forgot your password, you can select “Forgot Password.”

![](https://lh7-us.googleusercontent.com/z95F2mkDXd2m-MvI5L2xmPhECGTuRGMRvMltvMaavPfg6m-UMIEZm7yNRt69gT4i50-y2O0WoSx1ehfYpR4iKc4woSrAHLfD-fS4kEOteY8SdOjijI0FLO7kPspp5lA6AZ6kW37Nmrb9Q8HAv7wIL84)

 

Enter the email address you used to register and select “Send Instructions” to reset your password. Then, check your inbox for an email from **Fidelity Platform** with the subject line, “So you forgot your password…”. Select the “Reset my password” link provided in the email. ![](https://lh7-us.googleusercontent.com/-PSQrVVFNdJ18ieTBMyT6n9QU4ywd3ad4XWadcwCl7_U3h3nCP-NFFetPVfshFpXDUEAXpEMT2RlmDdMSUeFMQvB3HWOptQOzldLPEpQ999kE1fYPaIkt40yboyrygaR-BYE3EU2Bp_ZD_MaY1HMsGI)

Follow the prompts to reset your password. Once reset, you will be prompted to sign in to the platform. 

If after following the steps above, you are still unable to log in to the platform, please  notify your organization’s internal account administrator (if you are not the administrator), to submit a support ticket, call, or email our technical support team.

- [Technical Support](https://support.changecompanies.net/knowledge/technical-support?hsLang=en#main-content)

    - [Fidelity Platform](https://support.changecompanies.net/knowledge/technical-support?hsLang=en#fidelity-platform)
    - [Traditional Legacy Platform](https://support.changecompanies.net/knowledge/technical-support?hsLang=en#traditional-legacy-platform)
- [Shop](https://support.changecompanies.net/knowledge/shop?hsLang=en#main-content)

    - [Navigation](https://support.changecompanies.net/knowledge/shop?hsLang=en#navigation)
    - [Issues](https://support.changecompanies.net/knowledge/shop?hsLang=en#issues)
    - [Orders](https://support.changecompanies.net/knowledge/shop?hsLang=en#orders)
    - [Profile](https://support.changecompanies.net/knowledge/shop?hsLang=en#profile)
- [Product and Services](https://support.changecompanies.net/knowledge/product-and-services?hsLang=en#main-content)

    - [Interactive Journaling](https://support.changecompanies.net/knowledge/product-and-services?hsLang=en#interactive-journaling)
- [Atlas](https://support.changecompanies.net/knowledge/atlas?hsLang=en#main-content)

    - [Admin/Facilitator](https://support.changecompanies.net/knowledge/atlas?hsLang=en#admin-facilitator)
    - [Curricula](https://support.changecompanies.net/knowledge/atlas?hsLang=en#curricula)
    - [Hardware/Software](https://support.changecompanies.net/knowledge/atlas?hsLang=en#hardware-software)
    - [Security/Compliance](https://support.changecompanies.net/knowledge/atlas?hsLang=en#security-compliance)
    - [Seat Management](https://support.changecompanies.net/knowledge/atlas?hsLang=en#seat-management)
    - [Support/Implementation](https://support.changecompanies.net/knowledge/atlas?hsLang=en#support-implementation)

[![Chill listening crop-3](https://support.changecompanies.net/hs-fs/hubfs/Internal/Logos/Logomark_White_Round.png?width=24&height=24&name=Logomark_White_Round.png "Chill listening crop-3")](https://changecompanies.net/?hsLang=en)

The Change Companies Help Center

<http://www.facebook.com/ChangeCompanies> <http://www.twitter.com/ChangeCompanies> <http://www.linkedin.com/company/604895>

Copyright © 2026, The Change Companies