Please provide the following information to your internal IT Department. If they are still unable to help, please submit a support ticket.
- Application Hosting: Our application is hosted on Vercel, and the domains used to access the application are:
- skills.changecompanies.net
- fidelity.changecompanies.net
- IP Address: Pinging either of the above domains should resolve to the IP address: 76.76.21.123. Please ensure that your network allows outbound connections to this IP address on the necessary ports (typically port 443 for HTTPS traffic).
- Cookies and JWT: Our application uses cookies and JSON Web Tokens (JWT) for user authentication and session management. Please ensure that your network and browser settings allow cookies from our domains and that any security software or proxy servers are not blocking or interfering with the JWT-based authentication.
- Browser Requirements: For optimal performance and compatibility, we recommend using Google Chrome version 42 or above. Please check your browser version and update it if necessary. Additionally, please verify that your browser settings allow cookies and have JavaScript enabled.
- Troubleshooting Steps:
- Verify that your network firewall allows outbound connections to the IP address mentioned above (76.76.21.123) on the required ports.
- Check if any proxy servers or content filters are blocking or modifying the requests to our application domains.
- Ensure that your browser is up to date (Chrome version 42 or above) and has JavaScript enabled.
- Ensure you are typing in your registered email and password correctly. Both email and password are case-sensitive.
- Clear your browser cache and cookies, and then try logging in again.
- If possible, test the application login from a different network or device to isolate the issue.